Frequently Asked Questions
Where is your boxoffice?
You can pruchase tickets at our box office, located right at the bar inside the tavern. We’re open for in-person ticket sales from 4pm – 11pm, Tuesday through Sunday. Buying directly from us lets you skip most of the online convenience fees – and you’ll walk away with a old school physical ticket! ** our box office is credit card only.
Do you have age restrictions for events?
Age restrictions vary buy event. Most of our events are 21+ only, but some are open to all ages. Please check the specifice event details on our calendar for more information. For all ages events, minors can attend but must be accompanied by a parent or legal guardian. For 21+ events, no one under 21 is permited regardless of accompaniment.
Where are you located?
We are located at 5406 South Tacoma Way, Tacoma WA 98409
Is there parking available?
Street parking is available in the neighborhood or grab a spot in one of the many paid lots nearby. Save money and the planet by taking advantage of Tacoma’s public transit.
Can I buy tickets at the door?
Yes, tickets are typically available at the door, subject to availability. However, for popular events, we recomend purchasing in advance to ensure entry.
Do you charge service or convenience fees?
Online Yes. However, purchasing tickets directly at our boxoffice helps you avoid the convenience fees. Our box office is credit card only.
What are your operating hours!
Our operating hours are:
Sunday 4pm – Midnight
Mondays: Closed
Tuesday: 4pm – 2am
Wednesday & Thursday: 4pm to Midnight (or later)
Friday & Saturday 4pm to 2am
Is there seating or standing room only?
The tavern side of the venue has table and seating available first come first served. Music Hall seating arrangements varry by event. Some events are standing room only, while others offer seating arrangements. Please refer to the event details for specific information.
Do you offer food and drinks?
Yes, We offer a variety of food options, along with a large selection of coctails, mocktails, Draft beers and a variety of non alcholic options.
Are there vegan / vegitarian / gluten-free options?
We strived to accommodate dietary preferences. Please inquire with our staff about current vegan, vegetarian or gluten-free options
Is the venue wheel chair accessible?
Yes, our venue is wheelchair accessable, if you require assistance, please let our staff know upon arrival.
Do you offer accessible seating?
Accessible seating is generaly available. Please contact us in advance to arrange accomodations at info@airporttavern.com
What is your bag policy?
Small bags and purses are permited but may be subject to search upon entry. Large bags and backpacks are not allowed.
What items are prohibited
Prohibited Items include:
- CANS, BOTTLES, GLASS, OR CONTAINERS (including re-usable water bottles)
- OUTSIDE FOOD OR BEVERAGE (outside alcohol will result in immediate removal)
- BACKPACKS OR LARGE BAGS OVER 12” X 12” X 8”
- ILLEGAL DRUGS AND/OR PARAPHERNALIA (will result in immediate removal)
- WEAPONS OF ANY KINDIncluding Firearms, pocket knives, leatherman, pepper spray, tear gas, handcuffs, stun guns, wallet chains, studded belts, etc.
- SKATEBOARDS, ROLLERBLADES, BIKES, ETC.
- ANIMALS/PETS (EXCEPT SERVICE ANIMALS)
- AUDIO/VIDEO RECORDING EQUIPMENT
- Drones, balloons, beach balls or related items, laser pens or pointers, noisemaking devices, whistles, air horns, poles/sticks to display flags, banners, large signs, pamphlets, fliers, handbills (unless previously approved) OR ANY other item deemed inappropriate or dangerous by Venue Management.
WEAPONS ARE NOT ALLOWED, REGARDLESS OF ANY LICENSES OR PERMITS. THIS INCLUDES FIREARMS, KNIVES, OR ANY ITEM DETERMINED TO BE POTENTIALLY DANGEROUS BY OUR SECURITY STAFF AND/OR MANAGEMENT.
PATRONS WHO ATTEMPT TO BRING PROHIBITED ITEMS INTO OUR VENUES WILL BE ASKED TO RETURN THEM TO THEIR VEHICLES.
IF YOU ARE EJECTED FOR BRINGING A PROHIBITED ITEM YOUR TICKET IS NON-REFUNDABLE.
NO EXCEPTIONS WILL BE MADE.
Do you have a lost and found?
Yes, we maintain a lost and found. Please contact info@airporttavern.com or 253-212-0709
What is your photography policy?
At load-in our hospitality manager checks in with the band’s tour manager to find out what the band’s policy on photography is. Our entire security and door staff is notified of this policy so that they may enforce it. Some bands say absolutely no cameras while others say cameras are okay, just no flash photography. We suggest that you ask the door staff upon entering the venue as to whether or not you may take pictures. This way you will not have to deal with it during the show.
I want to rent Airport Tavern Music Hall for a event. How do I go about doing that?
If you are having a private event (wedding reception, class reunion, meeting, expo, etc) or you are an outside promoter and are interested in renting Ventura Music Hall for your own production, please email info@airporttavern.com
My plans have changed, Can I get a refund for my ticket?
Ticket sales are final and non-refundable. You may give or sell (at face value) your ticket to a friend, but there are no refunds for purchased tickets for any reason.
Is there re-entry?
If you are 21 and over, you may leave and come back unless the show is operating on a “one-in-one out” basis. Ask your friendly security guard about the re-entry policy for the evening. There is no re-entry for those who are underage. If you leave the venue, you will be re-screened by security. No exceptions.
Costumes
No full face coverings (Full masks may be worn if pulled up on the head). Staff must be able to recognize/verify photos on government-issued ID.
No fake weapons or violent props such as guns, knives, baseball bats, lightsabers, etc.
No costumes that mock race, religion, heritage, cultural identity, or trivialize human suffering.